Privacy Policy

Effective Date: November 20, 2018
Xtiva Financial Systems, Inc. (“Xtiva”) understands that your privacy is important to you. We are committed to respecting your privacy and protecting your personal data. This Statement of Privacy applies to the Xtiva Financial Systems, Inc. website located at and affiliated site, portals or apps operated by Xtiva and that post a link to this Privacy Policy (the ‘Sites’). This Privacy Policy governs data collection and usage at these Sites. By using these Sites, you consent to the data practices described in this statement.

Collection of Personal Information

Xtiva collects personally identifiable information from you when you register on our Sites, subscribe to our newsletter, respond to a survey, or fill out a form, register for or apply for jobs via our Sites, sign-up for conferences or events and/or participate in public user posting areas (such as any Xtiva boards, discussion forums or blogs).
The personal data varies depending on the purpose of its collection. As appropriate, you may be asked to provide your: name, e-mail address, mailing address, phone number(s) and in some cases background information. If you do not wish to share your personal data, you may not be able to access all the data available on our Sites or have participate in certain online activities. Personal information which is available in the public domain is not covered by this Policy.
Xtiva Financial Systems, Inc. also collects anonymous demographic information, which is not unique to you, such as your geo-location information (eg: GPS coordinates or ZIP code), age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Xtiva. This information can include: your IP address, browser type, device identifier, domain names, access times and referring website addresses as well as browsing information collected through cookies, web beacons, pixels, clear gifs, and other similar technologies (collectively “Cookies”) on our Site. This information is used by Xtiva to provide general statistics regarding use of the Xtiva website. We may also collect information about how you use the Sites, including searches and viewed pages and content.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Xtiva’s blogs or social media forums, this information may be collected and used by others.
Note: Xtiva does not read your private online communications with others. Xtiva encourages you to review the privacy statements of websites you choose to link to from Xtiva so that you can understand how those websites collect, use and share your information. Xtiva is not responsible for the privacy statements or other content on websites outside of the Xtiva family of websites or the use of your information by such outside websites. Upon request, Xtiva will grant individuals reasonable access to factual Personal Information that it holds about them. In addition, Xtiva will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be factually inaccurate or incomplete.

Use of Personal Information

Xtiva may also use your personally identifiable information to inform you of other products or services available from Xtiva and our affiliates. First Rate, Inc. may also contact you via surveys to conduct research about your opinion of current services or of potential new services. You are under no obligation to participate in our surveys.
Xtiva Financial Systems, Inc. does not sell, rent or lease its customer lists to third parties.
In addition, Xtiva may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Such third parties are prohibited from using your personal information except to provide these services to Xtiva, and they are required to maintain and safeguard the confidentiality of your information with at least the same level of protection as is provided by this Policy as well as applicable laws, rules, regulations, and orders, and that they will require the same of any subcontractor. Where Xtiva has knowledge that an agent is using or disclosing Personal Information in a manner contrary to this Policy, Xtiva will take reasonable steps to prevent or stop the use or disclosure.
Xtiva keeps track of the websites and pages you visit within Xtiva, in order to determine what Xtiva services are the most popular. This data is used to deliver customized content and advertising within Xtiva to customers whose behavior indicates that they are interested in a specific subject area.
Xtiva Sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Xtiva or the site; (b) protect and defend the rights or property of Xtiva (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of Xtiva or the public.

Protection of Information

No method of safeguarding information is 100% secure. Xtiva uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. Xtiva secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Xtiva will evaluate any security incident reasonably expected to involve Personal Information or where otherwise required by law, and will report any unauthorized disclosure of Personal Information to governmental authorities and impacted individuals as required by and in accordance with applicable laws.

Xtiva will conduct compliance audits, reviews, and assessments of its relevant privacy practices to verify adherence to this Policy. Any employee that Xtiva determines is in violation of this Policy will be subject to disciplinary action up to and including termination of employment.

Do we use cookies?
Yes (cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include links to third-party websites or information as a service to our users. We may also offer access to third party products or services on our website. Such links do not constitute or imply an endorsement, sponsorship, or recommendation by Xtiva of the third party, the third- party website, or the information contained therein, nor the third-party product or service, and Xtiva shall not be responsible or liable for your use any of these third-party services. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

Social networking

The Sites may allow you to sign into and associate your social network accounts including, but not limited to, Twitter, LinkedIn, Facebook, Instagram, Pinterest, Vimeo and YouTube, with Xtiva. The Sites also may allow you to log in to a Xtiva account using certain social network account credentials.
By associating your social network account with Xtiva or logging in to a Xtiva account using your social network account credentials, you give us permission to access information that you have made available in your public profile for that social network account. The information available in your public profile varies based on the social network and your settings, but may include your email address, real name, profile picture, gender, and location. We use the information we receive from your social network account in accordance with the social network’s terms of use and this Privacy Policy. Please refer to the privacy settings in your social network account for information about what data is shared with Xtiva and other connected applications and to manage the data that is shared through your account, including information about your activities using our Sites.
If you would like to disconnect a social media account from us, refer to the settings of that social network account and its provider.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.


The sites are not designed for nor directed at individuals under 13 years of age. We do not intentionally collect and retain information from anyone under 13 years of age. We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act).

Online Privacy Policy Only

This online privacy policy applies only to information collected through our websites and not to information collected offline.

Your Consent

By using our Sites, you consent to our online privacy policy.

Changes to our Privacy Policy

We may change our Privacy Policy at any time. Should we do so, the changed policy will be posted on this page.

Dispute Resolution

Any questions or concerns regarding the use or disclosure of Personal Information should be directed to an Xtiva Officer via the contact information located on this page.

To Unsubscribe from Xtiva Sites and Communications

You may unsubscribe from Xtiva marketing communications lists or any other registrations by following instructions found on the site you provide information to, subscribed or registered by clicking on the “unsubscribe” link located on the bottom of the company’s emails. You may not unsubscribe to communications related to any Xtiva service we are contractually bound to deliver to you.

Contact Information

If you should have any question or concerns regarding this privacy policy you may contact us using the information below.

Attn: Chief Information Security Officer
Xtiva Financial Systems, Inc.
265 Sunrise Highway
Suite 1-359
Rockville Centre, NY, 11570

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